Have Problems Printing or Scanning

How to solve Printer Offline problem?

  1. Download the HP Print and Scan Doctor
  2. Run HPPSdr.exe from the download folder location on your computer.
  3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
  1. If a screen displays prompting to turn on printer updates, click Yes and continue.
  2. If a screen displays prompting to make your printer the default printer, click Yes and continue.
  3. If you are still facing printer offline problem follow HP Printers – Printer is Offline (Windows)

How to solve Print jobs stuck in queue and other printing problems?

  1. Run HPPSdr.exe from the download folder location on your computer.
  2. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
  3. Click Fix Printing.

How to solveĀ scanning problems

Diagnose and fix any of the following scanning problems or error messages using the HP Print and Scan Doctor

  • An error occurred communicating with the scanning device
  • An error occurred while communicating with the HP imaging device
  • Computer not found
  • No Computer Detected
  • Scan to computer is currently unavailable
  • Scan to computer no longer activated
  • Scan Unsuccessful
  • Scanner not found
  • Scanner Unreachable
  • The scanner could not be initialized

Follow the Steps below to resolve scanning problems using the HP Print and Scan Doctor

  1. Download the HP Print and Scan Doctor if not yet installed.
  2. Run HPPSdr.exe from the download folder location on your computer.
  3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
  1. Click Fix Scanning.

How to Use?

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download folder location on your computer.
  3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
  1. Depending on the problem, click either Fix Printing or Fix Scanning.
  2. Test results are displayed with icons:

Fix HP Printer Problem

  1. HP Print and Scan Doctor shortcut is installed on your desktop.

Software detail

Type: Utility
Version: 5.2.1.002
Release date: May 22, 2019
File name: HPPSdr.exe Download
File size: 9.2 MB

Operating Systems:
Microsoft Windows 10 (32-bit)
Microsoft Windows 10 (64-bit)
Microsoft Windows 8.1 (32-bit)
Microsoft Windows 8.1 (64-bit)
Microsoft Windows 8 (32-bit)
Microsoft Windows 8 (64-bit)
Microsoft Windows 7 (32-bit)
Microsoft Windows 7 (64-bit)